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Room Connector is the app on the Room Station that talks to your controllers. You install it from All Rooms → Edit → Devices. This page covers removing it, reinstalling it to fix a broken install, and starting over on a computer. Finish any running game before you quit or remove Room Connector. Props can’t report to the Room Dashboard while it’s closed.

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What a reinstall keeps

Room Connector keeps its setup in a data folder that removing the app doesn’t delete. The folder holds this computer’s connection to each paired controller, the saved settings of existing HTTP and MQTT devices, and Room Connector’s log. Your Rooms, Devices, props and Puzzle links are saved in your Escape Director account, so neither choice deletes them.

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Remove Room Connector from a Mac

  1. Click Room Connector’s icon in the menu bar and choose Quit Room Connector.
  2. Open System Settings → General → Login Items.
  3. If Room Connector is listed under Open at Login, select it and choose the minus button (−).
  4. In Finder, open Applications and move Room Connector to the Trash.

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Remove Room Connector from Windows

  1. Right-click Room Connector’s icon in the system tray, at the bottom right of the screen, and choose Quit Room Connector.
  2. Open Settings → Apps → Installed apps.
  3. Find Room Connector, choose the menu button (…), then Uninstall.
  4. Confirm the uninstall.
Uninstalling also turns off Start at login and removes the link Chrome uses to open Room Connector.

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Reinstall Room Connector

Reinstall when Room Connector won’t start, or keeps stopping, after you quit and reopen it.
  1. Remove Room Connector, using the steps for a Mac or Windows.
  2. In Chrome, open All Rooms → Edit → Devices and download Room Connector again.
  3. Install and open it as you did the first time. See Connect Room Connector.
  4. If the Devices tab doesn’t say Room Connector is Connected, choose Set up Room Connector and choose Connect in Room Connector’s window.
  5. Check that each Device shows as online, then test its props in Test mode.
  6. If this computer runs the Room every day, turn Start at login back on from Room Connector’s menu. Removing the app turns it off.
You don’t need to pair your controllers again. A new download of the same version may still ask you to approve it in Privacy & Security on a Mac, or show Windows protected your PC.

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If Room Connector won’t start

If a problem continues after a reinstall, send support the file connector.log from the data folder. Don’t send any other file from that folder: some hold this computer’s private keys.

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Start over on this computer

Delete the data folder only when support asks you to, or when you’re retiring this computer as a Room Station.
Deleting the data folder can’t be undone. Every controller paired with this computer stops connecting until you set it up again over USB, and existing HTTP and MQTT devices lose their saved passwords and tokens.
  1. Remove Room Connector, using the steps for a Mac or Windows.
  2. Delete the Room Connector folder:
    • Mac: in Finder, choose Go → Go to Folder, enter ~/Library/Application Support/Escape Director, and move Room Connector to the Trash.
    • Windows: press Windows + R, enter %LOCALAPPDATA%\Escape Director, and delete Room Connector.
  3. Install Room Connector again from All Rooms → Edit → Devices.
  4. For each controller, open the Device’s menu, choose Controller setup, connect the controller by USB, and follow the prompts to reconnect it.
  5. For each existing HTTP or MQTT device, enter its password or token again. For incoming HTTP, copy the new X-ED-Token header into the device.
The same steps move your controllers to a new computer: install Room Connector there, then run Controller setup for each controller.

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Next

To set up a controller again after starting over, see Connect Room Devices.