Start with the current task
- Quick answers: Common Questions
- Room setup: Build Your Rooms
- Before guests arrive: Prepare Your Room Station
- Live game problem: Troubleshoot a Live Session
- Account or billing: Use Account Settings
Open help inside Escape Director
Select Help in the application header to open the guide for the current page, browse all documentation, join our community Discord, or check system status. To ask a question or reach the team, select the assistant beside Help (the white circle with red eyes). The assistant answers from the Product Guides, and on Analytics it can answer questions about your Rooms. Ask for a person at any time, or give an answer a thumbs down and choose Tell the team. When the team replies while the chat is closed, the button shows a count; on the Room Dashboard it only shows the count, so nothing pops up during a game.Choose the right support surface
Include this with a support request
- Room name
- Page or feature
- What you expected and what happened
- Browser and operating system
- Whether Live View, media, or offline readiness was involved
- A screenshot or screen recording when it does not expose guest or account information