Skip to main content
Use this page to find where to do something in Escape Director. Each answer links to the full guide.

​
Rooms, Puzzles, and Clues

Where do I set up Puzzles and Clues? In All Rooms → Edit → Puzzles & clues. You can also add and edit them from the Room Dashboard. See Add Puzzles and Clues. Can I add or edit a Clue from the Room Dashboard? Yes. Select the Puzzle, then select + at the top of the Clues list. You can add text, image, audio, or video Clues. See Edit Puzzles and Clues from the Room Dashboard. Can I add or edit a Puzzle during a game? Yes, from the Room Dashboard. A change to Can be marked complete applies to the next game. Can I upload media from the Room Dashboard? No. Upload files in All Rooms → Edit → Media library. Then you can use them in Clues or send them from the Room Dashboard. See Manage Room Media. Can I send an image, video, or sound that isn’t a Clue? Yes. On the Room Dashboard, use Images, Videos, or Audios under the message box. See Run a Live Session. What happens if I delete a media file that a Clue uses? The Clues that use it are deleted too. The confirmation lists them first. Past games stay the same. What happens if I delete a Room? Its Puzzles, Clues, media, Automations, and game history are deleted for good. Its games leave Room Statistics, Analytics, and Leaderboards. See Delete a Room.

​
Storage

How much media can I store? 25 GB for all your Rooms and Leaderboards together. Each file can be up to 5 GB. See Storage limits. Where can I see how much storage I’ve used? In Account Settings → Membership → Media storage. Why did my upload fail? The file may be over 5 GB, or your storage may be full. Delete media you no longer use, then try again.

​
Devices and props

Which controllers and props work with Escape Director? There are three ways to connect a prop:
  • Your own firmware: keep your puzzle logic and add the open-source Device SDK. It includes adapters for the UNO R4 WiFi and GIGA R1 WiFi, and other Arduino boards with USB, Wi-Fi and enough memory can use it through a small board adapter (board porting guide). Other platforms can speak the SDK’s MQTT protocol directly. See Build Your Own Controller.
  • Escape Director firmware: set up inputs and outputs in the app without writing code, on an Arduino UNO R4 WiFi or GIGA R1 WiFi. See Connect Room Devices.
  • An existing device: any device that already sends HTTP or MQTT messages keeps its firmware; you map its messages in Escape Director. See Connect Existing Devices.

​
Running games

Can a Room run without internet? Yes, when the Room is prepared for offline use on that browser. Check Account Settings → This browser. See Prepare Your Room Station. Can I edit Puzzles or Clues while offline? No. Editing needs a connection.

​
Account

How do I change or cancel my plan? Open Account Settings → Membership and select Manage billing. See Use Account Settings. How do I delete my account? Open Account Settings → Security and select Delete account. It deletes your Rooms, game history and the rest of your account data for good (Stripe keeps past invoices), and ends your membership right away without a refund. See Delete your account. How do I change my email address? Contact support. See Troubleshoot and Get Help. Can I try new features early? Yes. Open Account Settings → Beta features and turn on the ones you want. See Try beta features. What does the dot on the bell mean? You have an unread notification, such as a product update or a trial reminder. See Check notifications.