Skip to main content
A Location is a site where you run Rooms. Manage them in Account Settings → Locations. Your membership includes one Location; each extra one adds to your membership price.

​
Add a Location

  1. Select Add Location.
  2. Enter a Name, such as the town the site is in, and an optional Address. Select Continue.
  3. Review what you’ll pay. Adds to your membership is the extra cost, New membership price is your new total, and Due today covers the days left in this billing period.
  4. Select Pay to charge your saved card. During a free trial, select Add Location instead. Nothing is charged until your trial ends.
To use a different card, select Change card before you pay.

​
If your bank asks you to confirm

Some banks ask you to approve the payment, often in a banking app or by text message.
  1. Select Confirm payment. Stripe’s secure payment page opens in a new tab.
  2. Approve the payment with your bank.
  3. Return to Escape Director and select Finish adding. You aren’t charged again.

​
If your card is declined

Select Pay another way to pay on Stripe’s secure payment page with another card. Then return to Escape Director and select Finish adding. If you don’t finish the payment within about a day, nothing is charged and the Location isn’t added.

​
Move Rooms between Locations

Under Rooms, choose a Location for each Room. The change saves at once. Use All Locations at the top of the application to see every Room, or pick one Location to see only its Rooms.

​
Edit a Location

Select Edit beside the Location’s address to change its name or address.

​
Remove a Location

  1. Move the Location’s Rooms to another Location.
  2. Select Remove, then confirm.
Your membership price goes down from your next bill. There’s no refund for the current billing period. You always keep at least one Location.

​
If a charge looks wrong

If a charge doesn’t match what the review showed, or Locations says your membership needs setup, contact support.